Shipping & Delivery Policy

At TerraCotta GKP, we ensure safe and timely delivery of your handcrafted terracotta products. Please read our shipping policy to understand our delivery process.

1. Shipping Coverage

We currently ship to all locations across India:

• All major cities and metros
• Tier 2 and Tier 3 cities
• Rural areas (subject to courier availability)
• Pin code verification at checkout

2. Delivery Timeline

3. Shipping Charges

Shipping charges are calculated based on:

• Order value and weight
• Delivery location
• Shipping method selected

4. Order Processing

Our order processing includes:

• Order verification and payment confirmation
• Quality check of products
• Secure packaging with bubble wrap and boxes
• Handover to courier partner
• Tracking number generation

5. Packaging

We take special care in packaging terracotta products:

• Multiple layers of bubble wrap
• Sturdy corrugated boxes
• Fragile stickers on packages
• Eco-friendly packaging materials
• Moisture protection for clay products

6. Order Tracking

Track your order easily:

• Tracking number sent via email and SMS
• Real-time tracking on courier website
• Order status updates in your account
• Delivery notifications

7. Delivery Attempts

Our courier partners will make:

• Up to 3 delivery attempts
• Call before delivery
• Leave delivery notice if unavailable
• Hold package at local office for pickup

8. Damaged or Lost Shipments

If your package arrives damaged or is lost:

• Contact us within 24 hours with photos
• We will file a claim with courier
• Replacement or refund will be processed
• No additional charges for replacement

9. International Shipping

Currently, we only ship within India. International shipping will be available soon. Please contact us for bulk international orders.

10. Holidays and Delays

Delivery may be delayed during festivals, natural disasters, or unforeseen circumstances. We will notify you of any significant delays.

11. Contact for Shipping Queries