At TerraCotta GKP, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return and refund policy.
1. Return Eligibility
You can return products within 7 days of delivery if:
- Product is damaged or defective
- Wrong item was delivered
- Product doesn't match the description
- Product has manufacturing defects
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse
- Items without original packaging
- Customized or personalized products
- Products used or installed
3. Return Process
Step 1: Contact our customer support within 7 days of delivery
Step 2: Provide order number and reason for return
Step 3: Pack the product securely in original packaging
Step 4: Our team will arrange pickup or provide return address
Step 5: Refund will be processed after quality check
4. Refund Timeline
Once we receive and inspect your return:
- Refund approval: Within 2-3 business days
- Bank transfer: 5-7 business days
- Original payment method: 7-10 business days
- Store credit: Instant (if opted)
5. Refund Methods
Refunds will be issued through:
- Original payment method (preferred)
- Bank transfer (NEFT/IMPS)
- Store credit for future purchases
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange for a replacement or full refund, including return shipping costs.
7. Cancellation Policy
You can cancel your order:
- Before shipment: Full refund
- After shipment: Return policy applies
- Cancellation request: Within 24 hours of order
8. Exchange Policy
We offer exchanges for damaged or defective products only. If you want a different product, please return the original item and place a new order.
9. Contact for Returns
Email: returns@terracottagkp.com
Phone: +91 9876543210
WhatsApp: +91 9876543210
Hours: Mon-Sat, 9:00 AM - 6:00 PM